Terms of Service

1. Introduction and Scope
This policy provides comprehensive guidance on the rules and rights applicable when you browse, select, and purchase furniture, as well as use related value-added services on our website and mobile applications. We are committed to a customer-centric approach and aim to provide a high-quality, practical, and thoughtful home shopping experience. We value your rights and strictly adhere to these service policy terms to provide full protection at every stage of your shopping journey.

2. User Accounts and Website Responsibilities

User Accounts
When registering an account, you must provide lawful, valid, and accurate personal information, including but not limited to your name, contact information, and email address. This information is used to confirm your identity, provide personalized services, and ensure proper transaction processing.

You are responsible for safeguarding your account information and password, and should not share it with others. Your account serves as your sole credential for conducting operations and transactions on our platform, and you are accountable for all activities and transactions conducted through your account.

If you detect unusual logins, unauthorized transactions, or other suspicious activity, please contact us immediately. We will take prompt measures to protect your account. However, we are not responsible for risks resulting from personal negligence.

Website Responsibilities
We strive to ensure the security and stable operation of the website, but interruptions or errors may occur due to force majeure or technical issues. In such cases, we will take timely measures to address the situation, but are not liable for any direct or indirect losses incurred.

3. Product Information, Inventory, and Pricing Rights

Product Details
We provide detailed product descriptions, images, and technical specifications. If you notice any discrepancies, please inform us promptly.

Real-Time Inventory
Inventory levels may change quickly. If a product becomes unavailable after you place an order, we will contact you promptly to offer an alternative or provide a full refund.

Pricing and Adjustments
Prices may fluctuate due to market factors or promotional campaigns. The price confirmed at the time of order placement is the final price. We reserve the right to correct pricing errors prior to shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive a confirmation email containing the order details. An order is considered valid once accepted by us.

Payment Methods
We offer secure payment options, such as credit or debit card payments. If you encounter issues during payment, please contact customer service for assistance.

5. Delivery and Shipping Details

Processing Time
1–3 business days.

Shipping Scope
Within Spain.

Delivery Time
5–12 business days after shipment, depending on external factors.

Shipping Fees
Orders totaling €99.9 or more: Free shipping.
Orders under €99.9: Shipping fee €9.99.

Taxes
All product prices include applicable taxes; no additional fees are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before shipment at no cost. To cancel, contact customer service via email and provide your order number and reason for cancellation. Refunds will be processed within 1–5 business days to the original payment method once the order is confirmed as unshipped.

Cancellation After Shipment
Orders cannot be canceled after shipment. You may choose the following options:

Refuse Delivery:
Contact the shipping company to refuse the package. Once we receive the returned product, the refund will be processed within 1–5 business days to the original payment method.

Return:
If the package is delivered successfully, you may request a return for a refund. Once the product is verified as intact, the refund will be processed within 1–5 business days to the original payment method.

7. Returns and Refund Policy

Return Conditions
You may request a return or exchange within 30 days. Products must remain unused and retain original packaging, labels, and proof of purchase.

Procedure
Contact customer service via email, specifying the items to be returned or exchanged and the reason. Our team will guide you through the required steps.

Processing Time
Refunds are typically processed within 1–5 business days after receiving and confirming the returned package. For exchanges, the replacement item will be shipped immediately after verification.

For more details, please refer to our Returns and Exchanges Policy.

8. Privacy and Data Protection
We collect only necessary user data and protect it through encryption and access controls. Except as required by law, we do not disclose your information to third parties without your consent.

For more information, please see our Privacy Policy.

9. Dispute Resolution and Applicable Law
In the event of a dispute, we will attempt to resolve it amicably. If negotiations fail, the dispute may be submitted to a competent court for resolution.

10. Amendments to Terms of Service
We reserve the right to modify these terms. Updates will be posted on the website. Continued use of the website constitutes acceptance of the revised terms.

11. Limitation of Liability
To the extent permitted by law, we are not responsible for indirect losses, data loss, or loss of profits resulting from the use or inability to use the website. Users assume all risks associated with using the website.

12. Intellectual Property
All content on this website, including text, images, icons, design, and layout, is protected by intellectual property rights. Unauthorized copying, modification, distribution, or commercial use is prohibited.

13. Contact Information
For questions, concerns, or assistance regarding these Terms of Service, please contact us at:

Teléfono: +1 (347) 337-5268

Correo electrónico:solutions@valvortiqal.com

Dirección: 306 W Samuel St,Assumption,IL 62510,DOB:10/06/1982

Horario de atención: Lunes a viernes, de 9:00 a 18:00 (Hora Central Europea)