Returns and Exchanges Policy

Cancellation Before Shipment
Regardless of the reason, if you cancel your order before it has been processed and shipped, we fully understand and provide unconditional support. You will receive a full refund of the amount paid.

Returns and Exchanges Within the Authorized Period
For home goods purchased through our platform, you may request a refund or exchange within 15 days of receiving your order, provided the items meet our return and exchange requirements.

Defective Products or Order Errors
If the home products you receive are damaged (for example, a wooden part of furniture is cracked or unusable) or if we make an error in your order (for example, sending the wrong model, color, or size), you may request a full or partial refund, or choose an exchange, depending on the situation.

Return and Exchange Requirements

• Products must be brand new and unused, showing no signs of wear, stains, or damage.
• It is recommended to retain the original packaging, as it helps protect the product during return shipping. If the original packaging is unavailable, customers must ensure the product is properly protected.
• All accessories, user manuals, warranties, and related items must be returned.
• Product labels must remain intact and not be removed.

Refund or Exchange Procedure

Initial Request

• By Email: Send an email detailing your order number (a key identifier) and clearly describe the reason for your request (for example, dissatisfaction with design, incompatibility with home décor, quality issues, etc.). A detailed description will help our team process your case more efficiently.
• By Phone: Call our customer service team, who will guide you through the steps for submitting your request.

System Verification
Our service and verification team will receive and review your request (via email or phone). A thorough verification process will include:

• Confirming the authenticity of the order by comparing it with system logs and payment data.
• Checking the purchase date to ensure it is within the authorized refund period.
• Assessing whether the product meets return requirements (product condition, actual defects, etc.).

Returning the Product (If Approved)
If your request is approved, we will notify you via email or phone and provide a return address. Please ensure the following:

• Package the product securely with protective materials to prevent further damage during shipping.
• Include a return/exchange form with your order number, product details, and reason for the request.
• Use a tracked shipping service to monitor the return status.
• Each package includes a return label. Please use this label to complete the return or exchange process. If the return label is lost or unusable, contact customer service for assistance.

Refund Processing
Upon receiving the returned product, our team will inspect it to verify that it meets return requirements. If approved, the refund will be issued using the same payment method used for the original purchase.

Refund Method and Timeframe

• Estimated Timeframe: Refunds will be processed within 5 business days.
• Refund Method: Refunds will be issued through the original payment method to ensure secure and traceable transactions.

Cost Policy

• Customer-Initiated Returns: Shipping costs are borne by the customer. It is recommended to use a tracked shipping service and retain the receipt.
• Store Error or Manufacturing Defects: We will cover all return shipping costs and ensure a full refund or free exchange. Return labels provided with the product will cover the relevant shipping costs under these conditions.
• Customer Damage or Non-Compliance: Returns or exchanges will not be accepted if the product is damaged by the customer, the original packaging is missing, or the product does not meet resale standards.

Contact Information
For any questions or assistance regarding returns, exchanges, or refunds, please contact our customer service team at:

Teléfono: +1 (347) 337-5268

Correo electrónico:solutions@valvortiqal.com

Dirección: 306 W Samuel St,Assumption,IL 62510,DOB:10/06/1982

Horario de atención: Lunes a viernes, de 9:00 a 18:00 (Hora Central Europea)